By Fiona Westwood
Fiona Westwood presents functional instruments and methods geared toward harnessing the mind and effort of pros to accomplish buy-in and dedication to alter of their organizations.
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Fiona Westwood presents sensible instruments and strategies aimed toward harnessing the mind and effort of execs to accomplish buy-in and dedication to alter of their companies.
Additional resources for Accelerated Best Practice: Implementing Success in Professional Firms
1 Introduction Most of us working in the professional sector feel that the marketplace is putting pressure on us to change the way we deliver client services. In this Chapter, we will analyse these pressures and their relevance in allowing us to feel more in control of our future direction and success. We will also review some of the established experts in the ﬁeld of management, look at what they suggest and identify the elements applicable to our area of concern. Current themes include knowledge management, partnering and emotional robustness.
What would you describe as the ﬁrm’s strengths? What would you describe as the ﬁrm’s weaknesses? How useful do you ﬁnd our newsletter/brochure/ web site? Future Services In what areas do you anticipate your level of work with us will increase or decrease over the next 2–5 years? In what other areas will you be seeking professional support in the next 2–5 years? How would you like these provided and by whom? Is the location of your professional important? To what extent would you want a one-stop shop?
Some kind of formal appraisal process is also important as it helps to support the objectivity of any assessment of people’s performance and Achieving Best Practice 41 contribution to the ﬁrm. This is another area where this attempt at structuring could clash with the preferred behaviour of professionals. Professionals feel that only they can be the judge of their competence and as a result, do not behave well when asked to accept the introduction of a formal appraisal process. Great care must be taken to ensure that the policies and standards imposed ‘ﬁt’ the ﬁrm.
Accelerated Best Practice: Implementing Success in Professional Firms by Fiona Westwood